Orders and Returns

ORDERS

It is possible to check the status of your order directly on line by accessing with your consignment note number by clicking on the MY Parcel tab of the courier company once the delivery has been despatched.
We remind clients once an order is placed for available items no changes can be made to that order. Any orders which are placed separately will be shipped separately.

Orders are shipped from AV – Monday – Friday from 9:00 a.m.– 5:30 p.m. (CET) Orders placed Friday evening, Saturday, and Sunday will be processed on Monday morning.

AV ships worldwide using DHL/FED EXPRESS delivery.

Estimated transit time after dispatch:
• Standard UK – process in 2 working days, contact for express or private, FREE OVER £100, 2-5 days
• UK next day- before 3pm-£8.95

  • USA and Canada: 3-4 days, according to the final destination
  • Europe: 2-3 days for major cities
  • South America: 3-4 days
  • Asia and the Middle East: 3-4 days
  • Australia and Oceania: 3-4 days for major cities / 4-5 days for remote areas
  • Africa: 3-4 days

AV shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of AV.
We remind first-time Clients that AV can request the Bank or Paypal to double check the transaction and the account information. This verification process will delay immediate shipping.

• Customers must comply with laws and regulations in their own countries and Anju Vig will not be liable.
• Christmas delivery, order by 20th December and product will be with you by the 23rd December.

AVAILABLE ITEMS: IMMEDIATE DISPATCH
Orders with items that are already available will be shipped on the first business day following order completion. During sales or special promotions, shipping times may be longer.
AV reserves the right to delay dispatch in the case of unforeseen circumstances.
PREORDERED ITEMS: SHIPMENT DISPATCHED UPON RECEIPT OF MERCHANDISE
Pre-ordered items will be shipped as soon as they are received in our warehouse. Your credit card will be charged on the day that you place the order, despite the postponed ship date.

 

HOW TO RETURN A PRODUCT
Contact us on info@anjuvig.com or call +44 (0) 8454 638 639 within 14 days of receiving your order and request an RMA Number (Returns Merchandise Authorisation Number).
Complete the Returns Form included in your order and include it with your returned product.
Products should be returned within 14 days of receiving your RMA number, they should be carefully packed and returned in their original packaging to ensure a full refund or exchange.
All products must be returned via recorded delivery – returns sent in any other way may not be credited.
You will be notified by email once your return has been received and processed – this may take up to 30 days.

RETURNS
Products should be Returned for refund to ANJU VIG within 14 days of the date of your Purchase. Returns outside these time frames may be accepted at the discretion of ANJU VIG and may only be refunded as a credit note. Please note that any returns after 14 days will be granted at our discretion.

OUR RETURN POLICY
We do not offer refunds on sale items. Sale items can be exchanged for an item of the same or greater value within 14 days of purchase.

OUR CHRISTMAS RETURN POLICY
Orders placed from 1st December onwards can be returned by 7th January 2018.
All products should be returned new, unused and with all the garment tags & labels still attached.

REFUNDS
Refunds will be made to the same method of payment that was used to purchase. Refunds outside the UK will be refunded excluding taxes and duties incurred.

NON-REFUNDABLE ITEMS

  • In accordance with applicable laws, exchanges or returns are not accepted for orders of customized products.
    The client is advised that images, photographs and samples may differ from the appearance of the actual product.
  •  Sale Items
  • Any items that has been worn, labels removed, or has any make up, deodorant or perfume marks.
  •  All products should be returned new, unused and with all the garment tags & labels still attached.
  •  Returns that are damaged or soiled may not be accepted and may be sent back to the customer at the customers expense. All products returned should have an RMA (Returns Merchandise Authorisation Number). Unidentified returns may be returned to the sender.

 

FAULTY PRODUCTS
Products are classified as faulty if they are received damaged or where a manufacturing fault occurs within One months of purchase.
Please note that products that are damaged because of wear and tear are not considered to be faulty.
If you would like to exchange a faulty product please be aware that we can only replace it for the same product in the same size, subject to availability.
Where possible and in the first instance, we offer to repair faulty products.
EXCHANGES
If you wish to exchange the product purchased simply specify the new product you require at the time of requesting your Return Merchandise Authorization. (RMA) number.
The product will then be dispatched to you on receipt of your return and, if necessary, the balance payment, has been received or refunded.
If we don’t have the required product in stock, you can request to be added to our waiting list and notified once the product is back in stock. We usually hold all our products in stock but to make a fresh piece it can take up to 4-5 weeks, depending on the availability of the product.

SHIPPING INSURANCE

AV shipments are insured against theft and accidental damage at no additional cost to the Client. Once the shipment reaches the destination, the goods are no longer insured.
Successful Shipment Delivery
Upon delivery of every order, Clients are asked to inspect the box carefully BEFORE signing for the delivery.
If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered with, open a claim immediately with the courier and contact AV at info@anjuvig.com
If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the AV commercial agreement, the package may risk being sent back to UK at the Client’s expense including any import fees that may be assessed upon re-entry to UK. These fees will be deducted from any eventual reimbursement.